Humans Are the Integration Layer
Designing Infrastructure for Bounded Autonomy Introduction A production access request during an incident looks straightforward from far enough away. An identity system can grant a role, a privileged access system can time-limit it, and an audit system can record what happened. The hard part is deciding whether the request should be granted at all. That decision draws on the state of the incident and who owns the service. The reviewer may also need to check the requester’s device, the sensitivity of the data, recent access, and any current exceptions. In many organizations, those signals live in separate systems with different owners and failure modes. The person reviewing the request has to join them together. ...